Return Policy

Please read this Consumer eCommerce Return Policy (“Return Policy”) in its entirety prior to contacting the Infinant Health, Inc (“Infinant Health”) support team regarding your return inquiry. This Return Policy explains when and how you can return merchandise purchased on,,, and

1. Returns Authorization Process

a. Due to food safety concerns, Infinant Health does not take physical returns.

b. To request a refund, Please indicate the reason for the request to return and list the name of the merchandise that you seek to have refunded with an email to

c. Infinant Health will respond to your request within 3-5 business days of receipt of your request, either approving, denying, or requesting additional information, which may include a request for a photograph of the product / merchandise.

d. Original shipping and handling fees are not refundable. An approved refund will be issued minus shipping & handling fee of $20 per carton.

2. Merchandise Eligibility

a) Merchandise Eligible for Credit

i. Merchandise may be credited by Infinant Health, only if all the following conditions are met:

1) The merchandise was purchased from or Evivo Amazon Storefront and it was delivered within the last thirty (30) days.

2) The refund is made in accordance with this Return Policy.

b) Items Not Included in Return Authorization Process

i. Items not authorized in an approved Return Authorization form should not be sent back to Infinant Health.

c) Merchandise Not Eligible for Return or Credit

i. Merchandise is not eligible for return or credit if any of the following conditions exist:

1) The merchandise was not purchased from or Evivo Amazon Storefront. Instead, if you purchased an Evivo product from a third-party retailer, you must manage your return through that retailer;

2) The merchandise was delivered more than thirty (30) days ago; or

3)You have not received a Return Authorization from Infinant Health.

3. Issuing Credit

a) If the merchandise is eligible for return, Infinant Health shall issue a credit back to the original payment method equal to the purchase price of the merchandise, less $20 per carton (see section 1d).

4. Liabilities

a) Transfer of Title, Risk of Loss of Merchandise and Concealed Damage

i. Title and risk of loss of merchandise sold by Infinant Health to you is transferred to you at time of delivery.

ii. If there is significant visible damage to product packaging upon delivery, please refuse the delivery and give it back to the carrier.

iii. Infinant Health is not liable for any merchandise lost during shipping. If you have not received your order, please contact FedEx by calling 1-800-GO-FEDEX prior to contacting the

iv. Infinant Health support team directly by emailing or calling (844) 463-8486) to create a customer support ticket.
If the order you received is damaged, please contact the Infinant Health support team directly at to open a customer support ticket within 30 days of merchandise delivery. Please save all packaging material and damaged goods.

5. Subscriptions

a) Subscription cancellation is the responsibility of the user. Subscriptions must be cancelled 5 days prior to next scheduled shipment. Shipments cancelled <5 days prior to shipment will not be refunded.

b) Subscriptions are already sold at a discounted price and coupons cannot be used on subscriptions.